Privacy Policy
DongoPet – Privacy Policy
Effective Date: 08/13/2025
Owned & Operated by: Lavoro Group LLC
At DongoPet, we respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile app and website.
1. Information We Collect
A. Information You Provide
We may collect:
Pet information (name, photo, breed, age, medical details, reminders, preferences).
Contact information (name, email address, if submitted through forms or support).
Profile customizations (colors, backgrounds, settings).
Subscription-related data (purchase confirmations from Apple — never your payment card details).
B. Automatically Collected Information
When using our app, we may collect:
Device information (device type, operating system, country).
App usage data (screens visited, interactions, reminders created, features used).
Crash logs & diagnostics (from Apple’s system).
We do not track your exact GPS location.
C. Information From Third Parties
If applicable, we may receive:
Analytics data (anonymous and aggregated).
Subscription validation data from Apple.
2. How We Use Your Information
We use your information to:
Provide, maintain, and improve the DongoPet app.
Save and display your pet profiles, reminders, and emergency card information.
Sync your premium subscription status.
Offer customer support and respond to your requests.
Send essential service messages (e.g., reminders, updates).
Develop new features, including future AI tools.
Ensure security and prevent misuse.
We do not use your data for advertising.
We do not sell your personal information.
3. How We Share Your Information
We only share information when necessary, including:
Service Providers
Trusted companies that help us operate our app (hosting, analytics, email tools, subscription processing).
These providers cannot use your information for anything other than helping us.
Legal Requirements
If required by law, court order, or government regulation.
Business Transfers
In case of a merger, acquisition, or sale of assets, your data may transfer to a new entity with the same privacy protections.
We never sell or rent your information to advertisers or data brokers.
4. Data Security
We use industry-standard security measures to protect your information.
However, no method of electronic storage or transmission is 100% secure.
We continuously monitor and upgrade our security practices.
5. Your Choices & Controls
You can:
Update your pet information at any time.
Delete your pet profiles, reminders, and emergency card data at any time.
Request deletion of your personal data by contacting us.
Opt out of marketing emails (if we send any in the future).
Control notification preferences directly in your device settings.
6. Children’s Privacy
DongoPet is not intended for children under 13.
We do not knowingly collect personal information from children.
If we learn that we have done so, we will delete it promptly.
7. Third-Party Links
Our app or website may contain links to third-party websites or content.
We are not responsible for their privacy practices.
We encourage you to review their policies.
8. International Users
If you access DongoPet outside the United States,
your information may be processed in the U.S. where privacy laws may differ from your local jurisdiction.
9. Data Retention
We retain your information only as long as necessary to:
Provide our services,
Comply with legal obligations,
Resolve disputes, and
Enforce our policies.
You may request deletion of your data at any time.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we do, we will post the updated version with a new Effective Date at the top of this page.
11. Contact Us
If you have any questions about this Privacy Policy or your data,
you may contact us at:
📧 dongo@dongopet.com